RETURN & EXCHANGE
Our goal is that you shall be satisfied with the product or the products you purchase from us. We offer you a 14-day right-of-return from your purchase, calculated from the date you receive the goods. If you wish to make such a return or exchange a product please follow our return instructions. Items shall be returned hereunder properly wrapped and packed in their original packaging in unused and saleable condition.
In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. If you want to make a complaint it has to happen no later than 7 days after delivery. Returns here under shall be sent to Customer Service or to the other address specifically instructed by us.
As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will process your return. Please enclose a return note with your order number and kindly return the product in its original packaging. When withdrawing your purchase you will have to pay for the cost for returning the product to our warehouse. In case of a return, the risk (for loss or damage during delivery) is on the customer.
For hygienic reasons, swimsuits and bikini bottoms MUST be tried on with clean underwear only. If the label or hygiene seal has been removed, or the product shows signs of having been used, we cannot offer refunds. Normal return policy applies to bikini tops.
Questions? Please contact email@example.com
For EU customers:
c/o EU Terminalen AB
c/o Directhouse Arendal AS
Print out the return form below and put it together with your return
Return Form click HERE